A new poll says
that one of the extras that
passengers pay for – but hate paying
for - is seat selection. An online
poll of nearly 2,000 people by
website Airfarwatchdog.com, asked
respondents which airline fees they
despised the most. Easily the most,
(52%), said being charged for the
‘privilege’ of picking their seat
was the thing that annoyed them the
most. Next, about a third said they
did not like to pay for changing
flights; 14%, said they didn't like
paying extra for snacks and 3% said
they were happy to pay for any extra
services.
George Hobica, president of
Airfarewatchdog.com, emailed a
statement to Reuters saying,
"There are certain airline services
that really do involve added
expense.
"These include meals (for obvious
reasons), transporting and checking
bags (fuel and labour), and even to
a certain degree changing your date
of travel."
"But assigning a seat, which can be
done online for virtually no
transaction cost to the airline?
It's simply a way to generate
revenue and not to cover a tangible
expense. I think passengers realize
this and that's why they're so
annoyed by it."
Airlines staggering under a global
financial crisis, especially in the
US, found a revenue source in
charging passengers for services
they previously provided at no cost.
Seat selection, baggage check-in,
drinks and snacks have all been
added to the ‘pay as you go’ list.
Southwest Airlines and United
Airlines have also instituted a
charge for overweight passengers who
require an extra seat. In this
instance, if the plane is not full –
the charge can be refunded.
The question is why are these fees
so terrible? They are simply user
fees, and if you want a good seat in
advance, a drink, an extra bag, or
you need an extra seat – why
shouldn’t you pay for it?
If you don’t, somewhere along the
line everyone else will.
The days of white gloved
stewardesses and genteel travellers
are long gone. The brash, cheapo
you-want-it-you-pay-for-it naughties
are here.
Get used to it.