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Frequently
Asked Question's
Q:
What is your phone number?
A:
You can reach us by phone at (519) 474-7706, or outside of the London calling
area at (888) 869-0506.
Our fax number is
(519) 474-2746.
Q:
What forms of payment does 2000 Tours accept?
A:
We accept cash, cheque, money order, Visa, MasterCard, American Express, and Direct
Payment.
Q:
Where can I pay for my package trip?
A: You can pay by
phone with Credit Card, or you can mail in a cheque or money order or, you
can pay in person at our London office. It is located at 299 Springbank Drive, London,
Ontario, N6J 1G4, between Wharncliffe and Wonderland, across from the
Shanghai Restaurant, next door to Kensal Rental. For more specific directions, please call us at (519)
474-7706.
Q:
What are your office hours?
A:
Our office is open to walk in customers from 9am to 6pm Monday thru
Thursday and 9AM until 5PM on Fridays. Saturdays hours are 10am to
2pm. We can be reached on the phone up until 8PM from Monday to Thursday
as well.
Q:
Are you licensed?
A:
2000 Tours is a member of the Travel Industry Council of Ontario (TICO
license #50007508),
as well as a member in good standing with the Better Business Bureau.
Q:
How long do you hold a reserved ticket for?
A:
Once you
have sent in your reservation, you have
48
hours to make
payment arrangements.
We will call
or
email you as soon as we receive it to make arrangements.
Q:
Where do the buses leave from?
A: Almost
all of our buses, unless otherwise noted, depart from the McDonald's located
on Wellington, south
of the 401.
To check on a specific event, go to that event on the schedules page and click
"Pick-up Location".
Q:
Can you make a stop closer to me eg. (In my town)?
A:
We generally offer
pick-up and drop off at one location
only out of London. Tours to Buffalo will offer a pick up in
Burlington. If you have
a large group, we can sometimes make an exception.
If you
would like the Burlington pick up or have a large group, please call for
details.
Q:
When does the bus leave after the event?
A:
We always give you one half hour after an event ends to get back to the
bus before departure.
If you have questions about a
specific event that you do not see on our website, or have a group that you
would
like us to planan
event for, please feel free to call us and we will see what
we can do.
